Table of Contents

Consumer Rights
Consumer Protection Act , 2019
Crafted in the section 2(9) of the statute

Consumer Rights

Right to Safety
Right to be Informed
Right to Choose
Right to be Heard
Right to Seek redressal
Right to Consumer Education

Crafted in section 2(9) of the CPA-2019

Authorities

District Commission
State Commission
National Commission
District Magistrate
Central Cons.Prot.Auth.(CCPA)
Central Cons.Prot.Council(CCPC) Consumer Welfare Deptt. of State
Deptt. of Consumer Affairs-India

Machinaries

CONFONET WEB PORTAL
( https://confonet.nic.in)

Consumer helpline
www.consumerhelpline.gov.in
Tollfree : 1800-11-4000
Call : 1915
Landline : 011-23232018

National Cyber Crime Reporting Portal Call 1930

Official Website of
DCDRCs, SCDRC, NCDRC

Features

File online complaints
View Cause List
View Case Status
View Order passed

File Online Appeal, Review, Application, Petition etc.

Judgments and Decisions

Click to see the Judgments, Orders & Decisions of the DCDRCs, Court etc.

Remedy of section 47(1)(b) of the Consumer Protection Act, 2019

Appeal / Revision against the order of NCDRC always lie to High Court

Free Services Also Covered Under Consumer Protection Laws